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Company Policies
(Please Read Carefully)

Disclaimer: The content provided in our newsletter is strictly for educational purposes and does not constitute financial advice or services.

REFUND AND DISPUTE POLICY

Refund Policy
1. Document Retrieval Service:

  • Eligibility for Refund: If we are unable to obtain the requested digital documents due to restrictions beyond our control, we will issue a full refund.

  • Refund Request: To request a refund, please contact our support team within 14 days of your order. Provide your order details and the reason for the refund request.

  • Processing Time: Approved refund requests will be processed within 7 business days. The refund will be issued to the original payment method used at the time of purchase.

2. Informational Newsletter:

  • Subscription Refunds: Due to the digital nature of our content, subscriptions to our Informational Newsletter are non-refundable. We encourage you to review our sample content before subscribing.

  • Cancellation: You can cancel your subscription at any time. The cancellation will take effect at the end of the current billing cycle, and you will not be charged for the subsequent period.

     

Dispute Policy
1. Filing a Dispute:

  • Contact Us: If you encounter any issues or disputes regarding our digital services, please contact our support team first. We are committed to resolving disputes amicably and efficiently.

  • Required Information: When filing a dispute, provide your order details, a description of the issue, and any relevant documentation to support your claim.

2. Dispute Resolution:

  • Initial Resolution: Our support team will review your dispute and respond within 5 business days. We will work with you to resolve the issue promptly.

  • Escalation: If the initial resolution is unsatisfactory, you may escalate the dispute to our management team. They will conduct a further review and provide a final decision within 10 business days.

3. External Disputes:

  • Payment Processors: If a resolution cannot be reached through our internal dispute resolution process, you may contact your payment processor (e.g., Stripe) to file a dispute. Be aware that this may extend the resolution timeline.

  • Legal Action: As a last resort, you may seek legal remedies in accordance with the laws of your jurisdiction. We encourage resolving disputes through communication and mutual agreement whenever possible.

Cancellation Policy

1. Document Retrieval Service:

  • Cancellation Window: You may cancel your order for the Document Retrieval Service within 24 hours of purchase for a full refund, provided we have not yet begun processing your request.

  • Post-Processing Cancellation: If we have already started processing your request or obtained any documents, cancellations will not be accepted, and no refund will be issued.

2. Informational Newsletter:

  • Subscription Cancellation: You can cancel your subscription to our Informational Newsletter at any time. Cancellation will be effective at the end of the current billing cycle, and you will not be charged for the subsequent period.

  • How to Cancel: To cancel your subscription, please log in to your account and follow the cancellation instructions provided in the subscription management section, or contact our support team at [support email] for assistance.

3. Digital Products:

  • No Physical Products: As all our offerings are digital and delivered electronically, cancellation requests are only applicable to services and subscriptions as outlined above. No physical items are involved.

 

 

For any questions or assistance regarding cancellations, please contact our support team at [LWAcustomer@proton.me] or [646-678-6043]. We are here to assist you!

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